f 999's Privacy Policy

01 Introduction and Scope

f 999 is an online entertainment and betting platform operated for users in Bangladesh. We take your personal information seriously and commit to not sharing it with any unauthorised party.

In this policy, "information" means any data that can directly or indirectly identify you. This includes your name, mobile number, email address, financial transaction details, and data about your usage behaviour.

This policy applies to all pages, features, and services under the domain https://f-999.cam. Third-party websites or apps may have their own privacy policies, for which f 999 is not responsible.

02 What Information We Collect

2.1 Information Provided at Registration

When you open an account on f 999, we collect the following information:

• Full name and date of birth (for age verification — age 21+ is mandatory for all activities)
• Mobile number and email address
• Preferred language (Bengali or English)
• Mobile banking details for secure transactions (bKash, Nagad, or Rocket number)

2.2 Automatically Collected Information

When you browse the platform or use our services, certain information is recorded automatically:

• Device type, operating system, and browser information
• IP address and connection location (at network level)
• Time of site access, page visit patterns, and session duration
• Information obtained from cookies and similar tracking technologies

2.3 Transaction and Gameplay Information

Records of your deposits, withdrawals, betting history, and bonus usage are stored securely on our servers. This information is used for account security, dispute resolution, and responsible gaming monitoring.

03 Purpose of Using Information

f 999 uses collected information only for specific and legitimate purposes. Your personal information is never sold or transferred to third parties for advertising purposes under any circumstances.

The purposes for which we use your information:

• Account management and identity verification
• Processing deposits and withdrawals (via bKash, Nagad, and Rocket)
• Customer support — providing assistance via live chat and email
• Identifying and resolving technical issues
• Preventing fraudulent activity and maintaining cyber security
• Running responsible gaming programmes (such as spending limits and self-exclusion options)
• Complying with applicable laws and regulations

04 Information Sharing and Third Parties

f 999 shares your personal information with a limited number of third parties only where necessary to provide essential services. These parties process information under our instructions and are not permitted to use it for their own purposes.

4.1 Payment Processors

The necessary information is shared with bKash, Nagad, and Rocket to complete your transactions. This information is limited strictly to transaction verification.

4.2 Technology and Infrastructure Partners

To operate the platform, we work with secure server service providers, game providers (such as Pragmatic Play, Evolution, JILI, and PG Soft), and technical support providers. Only the minimum information required to deliver the service is shared with these partners.

4.3 Legal Obligations

In the event of a court order or a lawful request from a competent authority, f 999 may be required to provide information in compliance with applicable law. In such cases, we will make every effort to notify you in advance where possible.

05 Data Security Measures

To protect your information, f 999 uses industry-standard security technologies:

• All data transfers secured through SSL (Secure Socket Layer) encryption
• Sensitive information (passwords, financial details) stored in encrypted form
• Firewalls and intrusion detection systems active to prevent unauthorised access
• All staff access to information limited according to their role requirements
• Regular security audits and vulnerability assessments conducted
• Defined procedures in place for rapid response in the event of a data breach

Even so, no system on the internet is completely secure. You are encouraged to keep your account password confidential and to end your session after logging in on an unfamiliar device.

06 Data Retention Period

f 999 retains your information only for as long as necessary. The general principles are:

• Active account information: retained until the account is closed
• After account closure: retained for as long as required to meet legal obligations
• Transaction records: retained for the period prescribed by regulations governing financial transactions
• Upon withdrawal of marketing consent: the relevant information is deleted as soon as reasonably possible

Once the retention period ends, information is securely deleted or anonymised so that you can no longer be identified from it.

07 Your Rights and Controls

You have certain rights over your own information. f 999 respects these rights and helps you exercise them:

7.1 Right to Access

You can request at any time to find out what information f 999 holds about you.

7.2 Right to Correction

If any information in your profile is incorrect or out of date, you can correct it through your account settings or by contacting customer support.

7.3 Right to Deletion

In certain circumstances you can request the deletion of your account and information. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Opting Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. Account management and transaction-related communications will continue in such cases.

To exercise these rights, contact our customer support team 24/7 via live chat or email. You can find more options to manage your gaming activity on our Responsible Gaming page.

08 Cookies and Tracking Technologies

f 999 uses cookies and similar technologies to improve platform functionality and personalise your experience.

8.1 Essential Cookies

These cookies are necessary for the basic functioning of the site. They include maintaining login sessions, managing security tokens, and temporarily storing form data. Disabling these cookies will prevent the site from working properly.

8.2 Functional Cookies

These cookies are used to remember your language preference, interface settings, and other customisations.

8.3 Analytics Cookies

We use analytics cookies to analyse platform usage statistics and improve our services. This information is anonymised and does not directly identify you.

You can control or delete cookies through your browser settings, but disabling essential cookies may affect site functionality.

09 International Data Transfers

For operating f 999 services, our servers and third-party partners may be located in various countries. In such cases, your information may be transferred internationally.

Regardless of where the information is processed, f 999 ensures that the protection standards set out in this privacy policy are maintained. We work only with partners who follow adequate data protection practices.

10 Protection of Minors

All services on f 999 are intended solely for individuals aged 21 and above. We do not knowingly collect any personal information from minors.

Age verification is mandatory at registration. If we have reason to believe that a minor has opened an account, that account will be suspended immediately and the associated information will be deleted.

If a parent or guardian believes their minor child has registered on f 999, please contact our customer support immediately.

11 Policy Changes and Updates

f 999 may update this privacy policy from time to time in response to service improvements, legal changes, or technological developments.

For significant changes, we will notify you in the following ways:

• A clear notice when you access the platform
• A message to your registered email or mobile (if the change materially affects your rights)

Continuing to use f 999 after a change is made will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly. To learn more about us, you can visit the About f 999 page.

12 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact our customer support team:

• Live Chat: 24/7 direct chat support (in Bengali and English)
• Email: [email protected]

We take all complaints seriously and aim to respond as quickly as possible. For data-related disputes, submitting a written complaint with specific details helps reach a resolution faster.

For general questions, you will find many answers on our Frequently Asked Questions (FAQ) page.