Play safely,
enjoy within limits
f 999 wants every player to play at their own pace, by their own decisions, and with a clear head. On this page you will find how to set limits, when to take a break, and where to seek help if you need it.
For adults only
To open an account at f 999 and take part in any game or betting activity, you must be at least 21 years old. Registration by minors is strictly prohibited — this is our commitment and an integral part of our Terms and Conditions.
What responsible gaming is and why it matters
Gaming is for enjoyment — not for problems. Here are some key points to keep in mind.
Casino and sports betting are a form of entertainment for many people. But it stays healthy only when you are in control of it — not the other way around. Responsible gaming at f 999 means setting a budget in advance, sticking to it, and not placing bigger bets to chase losses.
Gambling is a game of chance. In the long run, the house always holds a slight edge in any game — accepting this before you start keeps your expectations realistic. f 999 wants you to keep this in mind every time you sit down to play. Our FAQ page has answers to many questions about deposits, withdrawals, and games to help you make informed decisions.
Maintaining transparency about every deposit and withdrawal is central to f 999's policy. Our Privacy Policy details how your information is kept secure and how your account activity is monitored.
Remember: if you ever feel you cannot stop playing, or financial pressure is building up, that is a warning sign. The tools and guidance below can help.
Tools for setting your own limits
These features are available directly from your account at f 999.
Deposit limit
Set a daily, weekly, or monthly cap on your deposits. Once set, lowering the limit takes effect immediately, but increasing it requires a waiting period.
Time limit
Set a daily time limit on how long you play. Once your allotted time is up, you will be notified automatically.
Cooling-off break
If you want a break for a few days, use the cooling-off feature for a set period. You will not be able to log in to your account during this time.
Self-exclusion
Request self-exclusion to stop playing for an extended period. Your account can be closed for anywhere from 30 days up to permanently.
Activity history
View your complete history of deposits, withdrawals, and bets at any time. Transparency helps you make the right decisions.
Direct support
If you have trouble setting any limit or activating self-exclusion, contact f 999's 24/7 live chat directly.
Send a self-exclusion request
Fill in the form below or send your request directly by email.
Self-exclusion request
You can also send your request directly by email without filling in this form: [email protected] — our team will take action within 24 hours.
Recognise the warning signs
If you notice these signs, stop and seek help.
Urge to chase losses
Repeatedly raising your bets to recover lost money is the most common danger sign. It often leads to much greater losses.
Exceeding your set budget
If you go beyond the budget you set before each session, it means your play is going out of control.
Impact on family and work
Spending less time with family, losing focus at work, or developing a tendency to lie are signs of psychological dependence.
If you notice any of the above signs in yourself or someone you know, take action without delay. The option to temporarily suspend or permanently close your account at f 999 is always available.
Where to find help
Rather than facing this alone, reach out to people around you and professional support.
f 999 live chat and email
Talk to f 999's 24/7 live chat in Bengali at any time of day or night. Our team is ready to help with setting limits, self-exclusion, or any concern you have. Email: [email protected]
Family and trusted friends
Talk openly with the people around you. Carrying a gambling problem alone is hard — family support is the greatest strength in recovery.
Professional counselling
Seek help from a mental health professional or addiction counsellor. Professional counselling is effective in overcoming gambling habits.
To learn more about f 999 — who we are and what we stand for — visit our About Us page. It contains detailed information about the platform's goals and values.
Some tips for healthy gaming
Following these habits keeps gaming within the bounds of entertainment.
Set a fixed budget before you play and end the session when it runs out — whether you win or lose.
Never bet with borrowed money or funds set aside for essential expenses. Play only with what you can afford to lose without financial hardship.
Avoid playing while drinking alcohol or under stress — your judgement is not sound in that state.
Take regular breaks. At least 15 minutes off every hour keeps you fresh and prevents excessive play.
Never treat a win as guaranteed. Every bet outcome is independent and previous wins or losses do not affect the next result.
Never think of gaming as a source of income or a solution to financial problems. It is entertainment — not an investment.
Questions about responsible gaming
Direct answers to the most frequently asked questions.
Learn More
See other informational pages on the site.